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Optus fined for NBN disconnection messages it says were ‘mistakenly’ sent

Courier Mail 2019-12-02 09:13:00

Australia’s second biggest telco has been fined millions by the consumer watchdog after “mistakenly” telling customers they needed to switch to the national broadband network before they had to.

In May last year, Optus sent 138,988 messages to its mobile customers telling them their existing home broadband connections with competitor companies would be “disconnected very soon”, and they should switch to an Optus NBN plan “before it’s too late”.

The Australian Competition and Consumer Commission (ACCC) took Optus to court in June of this year, and last week the Federal Court ruled this statement was misleading or deceptive and handed down a $6.4 million fine.